Privacy Policy

This Privacy Policy explains how LCP Transportation collects, uses, shares, stores, retains, and protects information when you use the JAM Driver mobile application, referred to in this policy as the “App.”

By using the App, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information collected depends on the features you use and the transportation services provided to you.

Personal and Account Information

We may collect information provided by you, your authorized representative, or LCP Transportation, including:

• Name
• Email address
• Phone number
• Account or member identification information
• Mailing or service address
• Profile information
• Communication preferences
• Information submitted through support requests, complaints, forms, or other communications

Transportation and Trip Information

To provide transportation-related services, the App may process:

• Pickup and destination addresses
• Appointment dates and times
• Requested pickup or return times
• Trip and transportation history
• Transportation preferences
• Mobility and accessibility requirements
• Equipment or assistance requirements
• Special transportation instructions
• Complaint and service-request information

Location Information

With permission from your device, the App may collect precise or approximate location information.

Location information may be used to:

• Provide routing and navigation features
• Determine proximity to a pickup or destination
• Support transportation and dispatch operations
• Provide location-aware service updates
• Support safety and operational functions

You may control location permissions through your device settings. Disabling location access may prevent some App features from working correctly.

Device, Usage, and Diagnostic Information

We may collect limited technical information, including:

• Device type
• Operating system
• App version
• Device or application identifiers
• Push-notification tokens
• App activity and feature usage
• Crash logs
• Error reports
• Performance and diagnostic information
• Internet Protocol address and network information

2. How We Use Information

LCP Transportation may use information collected through the App to:

• Provide, operate, and maintain the App
• Authenticate users and manage access to the App
• Provide transportation-related services
• Process trip requests and transportation preferences
• Display upcoming and previous transportation services
• Provide routing and location-aware functionality
• Send service updates and push notifications
• Respond to questions, complaints, and support requests
• Improve App performance, reliability, and usability
• Diagnose technical problems and prevent service failures
• Detect fraud, misuse, or security incidents
• Comply with legal, regulatory, contractual, insurance, and operational requirements

3. Account Creation and Management

Accounts are created and managed by LCP Transportation for individuals authorized to use LCP Transportation services.

A user who needs an account created, corrected, disabled, closed, or deleted must contact LCP Transportation.

The App does not provide self-service account registration or self-service account deletion.

4. Sharing of Information

LCP Transportation does not sell users’ personal information.

Information may be shared with service providers when necessary to operate the App or provide requested transportation services. These providers may include:

• Transportation and dispatch service providers
• Hosting and database providers
• Mapping, routing, and geolocation providers
• Push-notification providers
• Analytics and crash-reporting providers
• Technical support providers
• Customer-service and operational providers

These providers may only process information as necessary to perform services on behalf of LCP Transportation or as otherwise permitted by law.

We may also disclose information when required by law, court order, legal process, government request, or when reasonably necessary to:

• Protect the safety of users or other individuals
• Prevent fraud or misuse
• Investigate security incidents
• Protect LCP Transportation’s legal rights
• Enforce applicable agreements and policies

5. Data Retention

LCP Transportation retains personal information only for as long as reasonably necessary to provide transportation services, operate the App, maintain business records, resolve disputes, protect system security, and comply with applicable legal, contractual, insurance, and regulatory requirements.

Our general retention practices include:

• Account and profile information: Retained while the user is authorized to use LCP Transportation services and for a reasonable period afterward when required for business, legal, or operational purposes.
• Transportation and trip records: Retained for as long as necessary to provide services, maintain transportation records, resolve complaints, investigate incidents, and comply with contractual, insurance, legal, and regulatory requirements.
• Location information: Retained only as long as necessary to support transportation, routing, dispatch, safety, operational, or recordkeeping purposes.
• Complaint and support information: Retained for as long as necessary to investigate and resolve the request and maintain an appropriate record of the resolution.
• Crash logs and diagnostic information: Retained only as long as reasonably necessary to diagnose technical issues, improve performance, protect security, and prevent repeated failures.

When information is no longer required, LCP Transportation will delete it, anonymize it, or securely restrict it from further use.

Information contained in backup systems may remain for a limited period until those backups are overwritten or deleted through normal backup-retention procedures.

Certain records may be retained after an account closure or data deletion request when retention is required for:

• Legal or regulatory compliance
• Transportation-service recordkeeping
• Insurance requirements
• Contractual obligations
• Fraud prevention
• System security
• Dispute resolution
• Protection or enforcement of legal rights

6. Account Closure and Data Deletion Requests

Users cannot close or delete their accounts directly through the App.

To request that an account be closed or that personal information be deleted, the user or the user’s authorized representative must contact LCP Transportation by email.

The request should include:

• The user’s full name
• The phone number or email address associated with the account
• The member, account, or user identification number, if available
• Whether the request is to close the account, delete personal information, or both

LCP Transportation may request additional information to verify the identity and authority of the person making the request. Identity verification helps prevent unauthorized access, account closure, or deletion of another person’s information.

After a request is verified, LCP Transportation will close the account and delete or anonymize personal information that is no longer required.

Information may continue to be retained when necessary to comply with legal, regulatory, insurance, contractual, transportation, fraud-prevention, security, or dispute-resolution requirements. Retained information will only be used for the purposes that require its retention.

Information stored in backup systems may remain until the applicable backup is overwritten or deleted through normal backup-rotation procedures.

Closing an App account does not automatically cancel an upcoming transportation service. Users should contact LCP Transportation separately to cancel or modify any scheduled transportation.

7. User Choices and Rights

Depending on applicable law, users may request:

• Access to personal information associated with their account
• Correction of inaccurate personal information
• Closure or disabling of their account
• Deletion of personal information
• Information about how their personal information is used

Requests may be submitted using the contact information provided in this Privacy Policy. Some requests may be limited when LCP Transportation is legally or contractually required to retain the information.

8. Security

LCP Transportation uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, theft, or misuse.

However, no electronic transmission, database, network, or storage system can be guaranteed to be completely secure.

9. Children’s Privacy

The App is not intended to collect personal information directly from children without the involvement or authorization of a parent, legal guardian, healthcare representative, transportation coordinator, or other authorized adult.

If you believe that information about a child was collected improperly, contact LCP Transportation so that the matter can be investigated and appropriate action can be taken.

10. Third-Party Services

The App may use third-party services to provide mapping, routing, hosting, notifications, analytics, diagnostics, and other operational functionality.

These third-party providers may process limited information in accordance with their own privacy policies and the services they provide to LCP Transportation.

11. Changes to This Privacy Policy

LCP Transportation may update this Privacy Policy periodically to reflect changes to the App, transportation services, legal requirements, or privacy practices.

When this Privacy Policy is updated, the revised version will be posted on this page and the effective date at the top of the policy will be changed.

12. Contact Us

For questions about this Privacy Policy, account management, personal information, or data deletion, contact:

Users may also contact their regular LCP Transportation representative or customer-service contact to request account changes, account closure, or deletion of personal information.